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Cancellation & Refund Policy
Cancellation & Refund Policy
Noah Sacertodi avatar
Written by Noah Sacertodi
Updated over a week ago

We're always sad when a customer decides to cancel their account, but we always respect their reasons. Here's an overview of our cancellation and refund policy:

Cancelling Your Account

We'd be very sorry to see you go and would really appreciate knowing why you decided to cancel your account. Nevertheless, to cancel your account, just let our support team know and we'll end your accounts subscription.

Important to note: Pausing an account does not cancel the subscription and related charges.

Refund Policy

When you register with Plixi, you agree to pay and take responsibility for all charges made in accordance with your plan and these policies. For these reasons we do not offer refunds once you have signed up for a paid plan and your credit card has been charged. In order to be fair, no exceptions are made. Monthly plan billing: Our monthly plans are month-to-month, billed in advance on a pay-as-you-go basis. Monthly plans automatically renew every month. You are billed once per month on the renewal day, which is the same day of the month on which you signed up for the plan. Annual billing: Our annual plans are year-to-year, billed in advance on a pay-as-you-go basis. Annual plans automatically renew every year. You are billed on the renewal day, which is the same day of the year on which you signed up for the plan.

14-Day Growth Guarantee

Plixi offers refunds in cases where your account does not grow its followers during a 14 day period starting from account activation. If this is applicable to your account, please provide a screenshot of the "New Followers" section of your dashboard so that we can review your case.

Failed charges

If Plixi is unable to bill your credit card or PayPal account, your account will enter the dunning process and you will then have 4 days to update your payment information before we terminate your Account. Accounts that have been terminated after dunning, may be reactivated if valid payment information is entered and we can successfully charge the card or your PayPal for all debits made on the account since the failed charge.

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